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Signed in as:
filler@godaddy.com
This Return and Refund Policy applies to all purchases made from A&L Enterprise Pte. Ltd.
1. Terms of Return
Returns are only accepted with our prior written approval.
Requests for return must be submitted within 7 days from the date the Products are delivered.
Products sold on a customised, made-to-order, or special-order basis are not eligible for return.
2. State of Return
To be eligible for return, Products must:
be unused, uninstalled, and in original condition;
be returned in original packaging with all labels intact;
not show signs of damage, alteration, or improper handling.
We reserve the right to reject any return that does not meet these conditions.
3. Acceptable Reasons for Return
Returns may be considered only for the following reasons: incorrect Product delivered （not as per confirmed order）;
manufacturing defect confirmed by us or the manufacturer; damage occurring during delivery (subject to timely notification).
Returns will not be accepted for: change of mind; incorrect selection by the customer;
compatibility or application issues unless explicitly guaranteed in writing; normal wear and tear.
4. Return Process
To request a return: Email us at custermerservice@alenterprisesg.comwith your invoice number, Product details, and reason for return.
Our team will review the request and issue a Return Authorisation (RA) if approved.
Products must be returned according to the instructions provided, clearly marked with the RA reference.
Return shipping costs, duties, and taxes are borne by the customer unless the return is due to our error.
5. Refund Process
Refunds are processed only after returned Products are received and inspected.
Approved refunds will be made via the original payment method or as a credit note, at our discretion.
Any applicable restocking, inspection, or handling fees may be deducted from the refund amount.
Original shipping, customs duties, taxes, and bank charges are non-refundable.
Refund processing time may take 14 business days from approval.
6. Limitation
This Return and Refund Policy applies strictly to Products purchased directly from us and does not affect any rights under applicable Singapore laws.
These Terms and Conditions (“Terms”) govern your access to and use of the website and the purchase of products from A&L Enterprise Pte. Ltd. (“Company”).
By using our website or placing an order with us, you agree to these Terms.
1. Business Scope
We are an international trading company based in Singapore, engaged in the purchase and sale of electronic products, including but not limited to antennas, heat sinks, and electronic components (“Products”).
2. Product Information
Product descriptions, specifications, images, and technical data are provided for reference only.
We do not guarantee that all information is complete, accurate, or up to date.
Specifications may change without prior notice.
3. Orders and Acceptance
All orders are subject to our written confirmation.
We reserve the right to reject or cancel any order at our discretion.
Once confirmed, orders cannot be cancelled or changed unless we agree in writing.
4. Pricing and Payment
Prices are quoted in [currency] and exclude GST, customs duties, shipping, insurance, and other charges unless stated otherwise.
Payment terms are as stated in our quotation or invoice.
We may suspend deliveries or services if payment is overdue.
5. Delivery and Risk
Delivery dates are estimates only.
Risk of loss or damage passes to the customer upon delivery to the carrier or customer, unless otherwise agreed.
We are not responsible for delays caused by logistics providers, customs clearance, or events beyond our control.
6. Inspection and Claims
Customers must inspect Products upon receipt.
Any claims for shortages, defects, or damage must be reported in writing within 7 days of delivery.
Failure to notify us within this period constitutes acceptance of the Products.
7. Warranty and Returns
Unless otherwise agreed in writing, Products are sold “as is” and “as available”.
Manufacturer warranties, if any, apply directly between the manufacturer and the customer.
Returns require our prior written approval and may be subject to restocking fees.
Customised or special-order Products are non-returnable.
8. Limitation of Liability
To the maximum extent permitted under Singapore law:
We are not liable for indirect, incidental, or consequential losses, including loss of profit or business.
Our total liability shall not exceed the value of the Products supplied under the relevant order.
9. Intellectual Property
All website content, product information, documents, and materials are owned by or licensed to us.
You may not copy, reproduce, or use such materials for commercial purposes without our written consent.
10. Website Use and Prohibited Conduct
You agree not to use our website or services for:
unlawful or fraudulent activities;
abusive, hateful, or harassing behaviour;
spam, unauthorised promotions, or misleading communications.
We may suspend or disable access for any violation of these Terms.
11. Force Majeure
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or government actions.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore.
Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
13. Changes to Terms
We may update these Terms at any time. Updated Terms will be posted on our website and apply to future transactions.
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